Buffering or Freezesing / General Troubleshooting
Sometimes you may experience buffering due to insufficient bandwidth, or because your internet service provider throttles your speed.
1. If you using an Eero router, please follow the indications in this article HERE to turn off the advance security settings.
2. Open the ClearFront or Startup Show App and select "Settings"
4. Unplug your Internet router & streaming device (both) for one minute, then power them back on.
5. Open the app and enter your login details and try watching. If you selected the “Remember Me” option previously, your credentials will be filled in automatically.
If you’ve forgotten your login details, click here to learn how to recover your account.
6.If the issue persist, please reply back at support@cfplatform.xyz with the following information:
- What's the name and model (we require both) of the streaming device you’re having the buffering on? If it’s a Firestick, note that we are only supporting the 4K Max reference, here’s how you can get that info. Select Settings > My Fire TV > About.
- What version of our app are you currently running? The app version can be found by going to the ClearFront app then selecting Settings > Account Info
- Is the issue going on when watching Live TV, VOD or both?
- Are you using any VPN? If yes, what VPN?
- Go inside the ClearFront app then select Settings > Launch Speed Test > Detailed Test. Run the test and once finished, attach a screenshot of the results in full clear screen.
Reference Pictures
Getting the app version:
Doing the Speed Test
